• Do I need a rug pad?
    We always recommend the use of a rug pad with our products. Rug pads are a great way to protect your floors from scratching or color transfer. They also provide extra slip resistant protection and cushioning under foot. Rug pads extend the life of your rug by preventing pile crush and traffic wear patterns. You can find additional information about rug pads here.
  • I purchased the Dual Surface felted rug pad from Mohawk Home. Which side goes against my flooring?
    Place latex side down for hard floors or felt side down for carpet floors to prevent slipping or tripping hazards.
  • What size rug pad do I need?
    Rug pads should be smaller than your area rug by at least 2 inches on each side. This allows the edges of the rug to lay flat against the flooring, preventing a tripping hazard. Mohawk's Dual Surface area rug pad can be cut down to size as needed.
  • How do I know what size rug I need?
    Learn more about area rug sizes and options in our Rug Buying Guide.
  • Can I use my rug outside?
    We sell specific outdoor rugs that will maintain their color and shape outside. These are sold at an array of retailers. We do not recommend using a regular indoor rug outside.
  • My rug has wrinkles. Is it defective?
    No. Creasing in rugs is common and will happen when the rug has been rolled for shipment. Most creases will flatten out over several weeks.
  • My rug has latex on the back. Is it washable?
    Yes, our latex back allows you to wash your rugs in a regular or commercial washing machine. Please see the care and cleaning guidelines on the tag of the rug or view them online here.
  • What type of rug is best for high traffic areas in my home?
    High-traffic areas include hallways and most frequently used living spaces. We have an array of rugs that work best in this environment. Woven and printed rugs perform exceptionally well in high-traffic areas. After heavy use, however, you may notice wear patterns or staining. Professional cleaning, the use of a rug pad and regular vacuuming will help to keep your rugs in good condition.
  • Do you have area rugs that are pet-friendly?
    Yes. Printed and woven rugs perform well in homes with pets. We suggest avoiding rugs with a looped pile, as these are most easily snagged by pet nails. Indoor/outdoor area rugs are a great option for families with pets because they are stain and water resistant. Finally, rugs constructed of SmartStrand will permanently resist stains and spills for the life of the rug.
  • Can I use the recycled rubber doormats inside?
    No. These are made from recycled rubber tires. The oils in the rubber can damage your indoor flooring. Recycled rubber doormats are for outdoor use only.
  • Where can I go to find Mohawk Home Area/Accent Rugs and other products?
    You can find Mohawk products at most major retails, online and in-store. Click here for a partial list of our national retail partners.
  • Can I use my Mohawk Memory Foam Bath Mat in the bath tub?
    No. These are to be used outside of the tub on the bathroom floor.
  • Do you sell directly to consumers?
    We do not sell directly to consumers. We work with a wide variety of retail partners across the United States. See our retailer listing here.
  • How do I care for my area rug?
    Taking proper care of your rug will prolong its life and appearance. Read our Care and Cleaning Guide here.
  • I have a problem with a Mohawk Home product that I purchased. How do I resolve it?
    If you aren't completely satisfied with your Mohawk Home product, you can return the item to the retailer where you purchased it to exchange it or receive a refund (dependent on the retailer's return policy). Mohawk Home is the manufacturer and cannot accept returns directly from consumers unless you are outside of the retailer's return window and the rug is believed to have a defect that is covered by our limited manufacturing defect policy. If you believe your rug is defective and it cannot be returned to the store, please contact us here.
  • What is Wear-Dated Nylon? Is it stain-resistant?
    Wear-Dated Nylon is the highest quality nylon material available for a refined, soft fiber. These rugs have been performance tested for durability, colorfastness and stain and soil resistance.
  • I purchased an area rug at my local retailer. It looked gray in the store, but now it looks brown. What happened?
    Lighting can play a significant role in your rug's appearance. The lighting in your retailer's store is likely different than the bulbs in your home, so the color of the rug may not match exactly. Try moving the rug to another area, like a sunroom or area with windows, to observe any changes. Full-spectrum fluorescent bulbs and halogen bulbs produce light that most closely resembles natural sunlight.
  • Does my Mohawk Home area rug have a warranty?
    Mohawk Home offers a one-year Limited Warranty that its products will be free of any defect in the workmanship, subject to certain limitations. This warranty is valid for a period of one year from the original purchase date. If you have questions regarding your Mohawk Home product or warranty, please contact us directly.